Shipping and Delivery Policy 
 

At Hautehoops, operated by Cloudbye Ecom Solutions Private Limited, we are dedicated to providing a smooth and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Cloudbye Ecom Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By placing an order on our website, you agree to the terms outlined in this Shipping and Delivery Policy. 
 

We strive to ensure your orders reach you promptly and efficiently. This policy explains the locations we serve, processing times, delivery timelines, and procedures for handling any issues with shipments. 

Shipping Locations 

We currently deliver to all pin codes across India. At this time, we do not provide international shipping. 
 

We are continuously working to expand our reach and provide reliable delivery services across the country. 

Processing Time 

Orders are usually processed within 1–2 business days from the date of order confirmation, excluding weekends and public holidays. 
 

Once your order has been processed, you will receive a confirmation email containing all the relevant details of your purchase. 

Delivery Timeline 

Standard shipping typically takes between 3–8 business days depending on your location and courier availability. This ensures that your chosen apparel and accessories reach you in a timely manner. 
 

We aim to make your shopping experience as seamless as possible while maintaining reliable delivery standards. 

Failed Delivery 

If a delivery cannot be completed due to an incorrect address, unavailability of the recipient, or refusal to accept the package, it will be returned to our warehouse. Customers may request re-delivery at their convenience. 
 

This approach ensures that your order is safely returned and can be successfully delivered upon your request. 

Damaged or Lost Shipments 

If your order arrives damaged, please contact our customer support team within 48 hours of receipt and provide photographic evidence of the damage. 
 

In the event a shipment is lost during transit, we will verify the issue with our courier partner and arrange for a replacement or refund as appropriate. 

Contact Us 

For any questions or concerns regarding shipping and delivery, you may reach out to us at: Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com 
 

We value your trust and are committed to ensuring a smooth and enjoyable delivery experience for all our customers.