Grievance Redressal Policy  

At Hautehoops, we are committed to offering a seamless and trustworthy shopping experience. We value fairness and transparency in addressing all customer concerns. Our Grievance Redressal Policy ensures that your issues are handled promptly, professionally, and in line with applicable laws.   

What is a Grievance?  

A grievance refers to any issue or dissatisfaction arising from a product or service purchased through our website, for which you seek a resolution. This may include concerns related to product quality, defects, delayed or incorrect deliveries, payment issues, returns and refunds, customer service experiences, or questions about our policies.  

How to Raise a Grievance  

To raise a concern, you can reach out to us through our support channels. The process is as follows:   
 

Visit Our Help Centre or Contact Page: Navigate to the “Help Centre” or “Contact Us” section on our website or app.   
 

Select Your Issue:  Choose the category or topic that best matches your concern.   
 

Submit Your Query:  Provide all relevant details, including order ID, description of the issue, and any supporting photos or documents.   
 

Our support team will review your submission and respond accordingly.   

Escalation to Grievance Officer  

If your concern remains unresolved or you are not satisfied with the resolution from our customer care team, you may escalate it to our designated Grievance Officer in accordance with the Information Technology Act, 2000, and other applicable laws.   
 

Hautehoops has appointed a dedicated Grievance Officer to oversee the complaint resolution process, ensure fairness, and handle unresolved or escalated matters. You may contact the Grievance Officer at Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com.   

Grievance Handling Process  

• Acknowledgement: We will acknowledge receipt of your grievance within 48 hours via email. 
   
• Unique Ticket/Reference ID: A unique grievance ID will be generated for you to track the status of your complaint. 
   
• Resolution Timeline: Our team, together with the Grievance Officer, will make every effort to resolve your grievance as quickly as possible, typically within 7 working days or as per applicable laws. 
   
• Updates & Communication: You will receive regular updates on the progress of your grievance through your registered communication channel.  

Closure of Grievance  

Your grievance will be considered resolved under the following circumstances:   
 

• When you receive a satisfactory resolution from our support team or Grievance Officer.   
   
• If you do not respond to our communications within a reasonable period after a resolution is proposed.   
   
• When a final resolution has been communicated in accordance with our policies and applicable laws.  

Contact Us  

For further questions or to submit a grievance, please contact us at: Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com   

Note  

This policy may be updated from time to time. Please refer to the latest version available on our Terms of Use and Privacy Policy pages for the most current information.