Cancellation Policy

At Hautehoops, operated by Cloudbye Ecom Solutions Private Limited, we are dedicated to providing a smooth and enjoyable shopping experience. In this document, “we,” “us,” and “our” refer to Cloudbye Ecom Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. We understand that sometimes you may need to change your mind, and this policy explains how you can cancel an order.

Order Cancellation Before Shipment

You may cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first.
 

To request a cancellation, please contact our customer support team via email. If your order qualifies for cancellation, a full refund will be processed to your original payment method within 5–7 business days.

Orders Already Shipped

Once an order has been shipped, it cannot be cancelled. You may, however, follow our Return & Refund Policy once the product is delivered if you wish to return it.
 

This ensures that the process remains smooth while maintaining the integrity of your delivery.

Order Modification

We currently do not provide options to modify items or shipping addresses after an order is placed. If changes are required, you will need to cancel the order (if eligible) and place a new one.
 

This helps us process orders accurately and avoid delivery errors.

Contact for Cancellation

For any cancellation requests, please contact our customer support team at: Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com
 

We appreciate your understanding and support. Our team is always ready to assist with any questions regarding your order.