Return and Refund Policy

At Hautehoops, operated by Cloudbye Ecom Solutions Private Limited, we are committed to providing a seamless and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Cloudbye Ecom Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase through our website, you agree to the following terms for returns and refunds, which are designed to make the process simple and transparent.

Eligibility for Returns

To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.

Return requests must be submitted within 48 hours of receiving the order. Items that do not meet these criteria will not be accepted. This ensures that products can be safely returned and processed efficiently.

How to Initiate a Return

Step 1: Submit a Request

Email your return request along with your Order ID and reason for return to Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com.
 

Step 2: Provide Supporting Photos

If the item is damaged, defective, or incorrect, please attach clear photos to help us process your request quickly.
 

Step 3: Follow Return Instructions

Once your request is approved, we will provide detailed instructions on how to return the item. Returns that do not meet our guidelines may be declined.

Refund Process & Timeline

After receiving the returned item, our team will inspect it to ensure it meets the return conditions. Once approved, the refund will be processed to your original payment method within 5–7 business days. You will receive a confirmation email once the transaction is completed.

Partial Refund Guidelines

In cases where an item partially meets the return criteria, such as minor damage or missing packaging, we may offer a partial refund at our discretion.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, or different from what you ordered, please submit a return request within 48 hours of delivery. Include clear photos or videos to help us resolve the issue promptly.

Need Assistance?

For any questions or support regarding returns and refunds, you can contact our customer service team at Cloudbyteecomsolutionspvtltd@gmail.com / Cloudbyteecomauthorised@gmail.com.

We appreciate your trust in Hautehoops and are committed to ensuring your shopping experience remains exceptional and satisfying.